krikiy Privacy Policy

1. Who We Are

krikiy is an online casino and sports betting platform operating at https://krikiy.com, serving players in Bangladesh. For the purposes of this Privacy Policy, krikiy acts as the data controller responsible for the personal information collected through the krikiy platform. When this Privacy Policy refers to "krikiy", "we", "us", or "our", it refers to the krikiy platform and the entity operating it. When it refers to "you" or "your", it refers to any individual who accesses, registers on, or uses the krikiy platform.

All enquiries relating to privacy and data protection at krikiy should be directed to our support team at [email protected]. We aim to respond to all privacy-related enquiries within five business days.

2. Information We Collect

krikiy collects personal information that is necessary to provide you with a safe, secure, and personalised betting and gaming experience. The categories of personal information we may collect include:

2.1 Registration & Identity Information

• Full legal name as it appears on your government-issued identification document
• Date of birth (used for age verification to comply with the 18+ requirement)
• Email address
• Mobile phone number
• Residential address (including city, district, and postcode within Bangladesh)
• Username and encrypted password

2.2 Identity Verification (KYC) Documents

• National Identity Card (NID) number and image
• Passport or driving licence (where NID is not available)
• Proof of address documentation
• Payment method verification documents (e.g., screenshot of bKash wallet confirming account ownership)

2.3 Financial & Transaction Information

• Deposit and withdrawal transaction records, including amounts, dates, and payment method used
• Account balance history
• Bonus and promotion redemption records
• Mobile banking account identifiers (e.g., bKash or Nagad registered phone number) — note that krikiy does not store full payment account credentials or PINs

2.4 Gaming & Betting Activity

• Game sessions played, including game type, duration, stakes placed, and outcomes
• Sports bets placed, including sport, market, odds, and settlement outcome
• Wagering history and responsible gaming tool usage

2.5 Technical & Device Information

• IP address at the time of Account registration and login
• Device type, operating system, and browser type
• Mobile network provider
• Session timestamps and login history
• Cookies and similar tracking data (see Section 7)

2.6 Communications Data

• Content of support communications submitted to krikiy via email
• Feedback and complaint records
• Responses to krikiy surveys or promotional communications (where you have opted in)

3. How We Collect Your Data

krikiy collects personal data through the following means:

• Directly from you: When you register an Account, complete KYC verification, make a deposit or withdrawal, place a bet, contact support, or respond to a promotion.
• Automatically: When you access or use the krikiy platform, technical data including your IP address, device information, and session data is collected automatically via cookies and server logs.
• From third parties: krikiy may receive information about you from identity verification providers, payment processors (such as bKash, Nagad, and Rocket), fraud prevention services, and analytics partners, where such data sharing is necessary to operate the platform safely and lawfully.

4. How We Use Your Information

krikiy uses the personal information we collect for the following purposes:

Purpose	Data Used
Account registration and management	Name, email, phone, date of birth, username
Age and identity verification (KYC)	NID, passport, proof of address, date of birth
Processing deposits and withdrawals	Payment method identifiers, transaction records
Providing betting and gaming services	Account details, gaming history, balance
Fraud detection and prevention	IP address, device data, transaction patterns
Responsible gaming monitoring	Wagering history, session data, self-exclusion status
Customer support and dispute resolution	Communications data, account history
Promotional communications (where opted in)	Email address, phone number, betting preferences
Platform improvement and analytics	Anonymised or aggregated usage data
Legal and regulatory compliance	All categories as required by applicable law

krikiy does not use your personal information for purposes incompatible with those listed above without first providing notice and, where required, seeking your consent.

5. Legal Basis for Processing

krikiy processes your personal data on the following legal bases:

• Contractual necessity: Processing is necessary to perform our contract with you, including providing your Account, processing transactions, and delivering gaming services.
• Legal obligation: Processing is necessary to comply with applicable legal requirements, including anti-money laundering (AML) obligations, age verification mandates, and fraud prevention duties.
• Legitimate interests: Processing is necessary for krikiy's legitimate interests, such as improving platform security, preventing abuse, conducting internal analytics, and managing responsible gaming obligations, provided these interests are not overridden by your rights.
• Consent: Where krikiy relies on your consent — for example, to send you marketing communications — you may withdraw that consent at any time by contacting [email protected]. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

6. Sharing Your Information

krikiy does not sell your personal data to third parties. We may share your information with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

6.1 Payment Processors

To process your deposits and withdrawals, krikiy shares relevant transaction data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, and BRAC Bank. These providers operate under their own privacy policies and are independently responsible for their data handling practices.

6.2 Identity Verification Providers

To fulfil our KYC obligations, krikiy may share your identity documentation with third-party verification services. These providers process your data solely for the purpose of confirming your identity and age and are contractually prohibited from using your data for any other purpose.

6.3 Game Content Providers

Third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive technical session data necessary to deliver their game content within the krikiy platform. These providers do not receive your full personal profile.

6.4 Fraud Prevention & Security Services

krikiy may share IP address, device fingerprint, and transaction pattern data with fraud detection and cybersecurity partners to protect the integrity of the platform and the security of all Players.

6.5 Legal & Regulatory Authorities

krikiy may disclose personal data to law enforcement agencies, financial intelligence units, or other regulatory bodies where required by applicable law, court order, or where krikiy reasonably believes such disclosure is necessary to prevent fraud, money laundering, or other criminal activity.

7. Cookies & Tracking Technologies

krikiy uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit the krikiy website. We use the following types of cookies:

• Essential cookies: Required for the platform to function correctly, including maintaining your login session and remembering your Account preferences. These cannot be disabled without affecting platform functionality.
• Analytics cookies: Used to collect anonymised data about how Players navigate and use the krikiy platform, helping us identify areas for improvement. This data does not identify you personally.
• Security cookies: Help krikiy detect and prevent fraudulent activity, including session hijacking and bot traffic, by monitoring unusual access patterns.
• Preference cookies: Allow krikiy to remember your display and language preferences between sessions to provide a more consistent experience.

You may manage your cookie preferences through your browser settings. Please note that disabling essential cookies may prevent certain features of the krikiy platform from functioning correctly. krikiy does not use cookies to serve third-party advertising.

8. Data Retention

krikiy retains your personal data for as long as your Account remains active and for a period thereafter as required by our legal and regulatory obligations. Specifically:

• Account and identity data: Retained for the duration of your Account and for a minimum of five years following Account closure, in accordance with anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Communications data: Retained for a minimum of two years from the date of the communication, or longer where relevant to an unresolved dispute.
• Gaming activity logs: Retained for a minimum of three years for responsible gaming monitoring and dispute resolution purposes.
• Marketing preferences: Retained until you withdraw consent or close your Account, whichever is earlier.

Once the applicable retention period has expired, krikiy will securely delete or anonymise your personal data in accordance with our internal data disposal procedures.

9. Data Security

krikiy employs a range of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

• Industry-standard SSL/TLS encryption for all data transmitted between your device and the krikiy platform
• Encrypted storage of sensitive personal data, including passwords (stored as salted hashes) and identity documents
• Role-based access controls limiting staff access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments of the krikiy platform infrastructure
• Multi-factor authentication options for krikiy Account access
• Automated monitoring systems designed to detect and respond to suspicious access patterns in real time

10. Your Rights

As a user of the krikiy platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected]:

• Right of access: You have the right to request a copy of the personal data krikiy holds about you, along with information about how it is being used.
• Right to rectification: You have the right to request that inaccurate or incomplete personal data held by krikiy be corrected or updated.
• Right to erasure: You may request that krikiy delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to any overriding legal retention obligations.
• Right to restriction of processing: You may request that krikiy restrict the processing of your personal data in certain circumstances, such as where you contest the accuracy of the data or object to its processing.
• Right to data portability: Where processing is based on your consent or on a contractual basis, you may request a structured, machine-readable copy of the personal data you have provided to krikiy.
• Right to object: You have the right to object to the processing of your personal data where krikiy relies on legitimate interests as the legal basis, unless krikiy can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where krikiy processes your data based on your consent (for example, for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

krikiy will respond to all valid data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reason for it.

11. Children's Privacy

The krikiy platform is strictly intended for individuals aged 18 years and above. krikiy does not knowingly collect personal data from anyone under the age of 18. If krikiy becomes aware that personal data has been collected from an individual under the age of 18, we will take immediate steps to delete that data and close the associated Account. If you believe that a minor has registered an Account on the krikiy platform, please notify us immediately at [email protected].

12. Changes to This Privacy Policy

krikiy reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. Where material changes are made, krikiy will notify active Players by email or by posting a prominent notice on the krikiy platform prior to the changes taking effect. The effective date at the top of this Privacy Policy will be updated whenever the policy is revised. We encourage you to review this Privacy Policy periodically to stay informed about how krikiy is protecting your information. Continued use of the krikiy platform following any update constitutes your acceptance of the revised Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way krikiy handles your personal data, please contact our support team using the details below. Our team is available 24 hours a day, seven days a week, and will handle all privacy enquiries with the utmost care and confidentiality.

Email: [email protected]

Please include "Privacy Enquiry" in the subject line of your email, along with your registered Account username, so that we can locate your records and respond as efficiently as possible.