Gambling is entertainment. krikiy provides every player in Bangladesh with the tools, information, and support needed to keep it that way. Our responsible gaming commitment covers age verification, deposit limits, time-out periods, and self-exclusion — because your wellbeing matters more than any bet.
At krikiy, responsible gaming is not a compliance checkbox — it is a core part of how we operate. We believe that every adult in Bangladesh deserves access to a fun, fair, and safe betting experience, and we recognise that a small number of players may develop problematic gambling habits that can cause real harm. krikiy takes that reality seriously.
Our responsible gaming framework is built on four principles: prevention, control, support, and transparency. Prevention means keeping underage players off the platform entirely. Control means giving players meaningful tools to manage their own gambling behaviour. Support means making it easy to access help when it is needed. Transparency means being honest with our players about the risks of gambling and the resources available to them.
Every krikiy player in Bangladesh, whether they are betting on a BPL cricket match, spinning the reels on a Pragmatic Play slot, or sitting down at an Evolution Gaming live table, deserves to do so in an environment that actively promotes their wellbeing. This page explains exactly how krikiy delivers on that commitment.
The krikiy platform is strictly restricted to individuals aged 18 years and above. This is not negotiable. Gambling can be harmful to young people, and krikiy takes every reasonable step to prevent minors from accessing the platform.
All new players are required to verify their age as part of the krikiy Account registration process. krikiy reserves the right to request proof-of-age documentation — such as a National Identity Card (NID) — at any stage, including before any withdrawal is processed. Accounts found to belong to individuals under the age of 18 will be closed immediately, any winnings will be voided, and deposited funds will be returned to the original payment method.
krikiy provides a suite of practical tools that put you in control of your gambling activity. These tools are available to every registered player and can be activated at any time by contacting our support team at [email protected]. krikiy will action all responsible gaming tool requests within 24 hours of receipt.
You can set a maximum deposit limit on your krikiy Account on a daily, weekly, or monthly basis. Once a deposit limit is in place, krikiy will not allow you to deposit more than the specified amount within the chosen time period, regardless of how the deposit is made — whether via bKash, Nagad, Rocket, or any other supported payment method. Deposit limits take effect immediately when set. Requests to increase a deposit limit are subject to a 7-day cooling-off period before the increase takes effect, giving you time to reconsider.
A loss limit caps the total amount you are permitted to lose within a defined period — daily, weekly, or monthly. If your net losses reach the limit you have set, krikiy will suspend your ability to place further bets for the remainder of the period. Like deposit limits, loss limit reductions take effect immediately, while increases are subject to the same 7-day cooling-off period.
You can set a maximum session duration for your krikiy Account. Once your active session reaches the time limit you have chosen, you will be automatically logged out. This tool is particularly useful if you find it difficult to keep track of how long you have been playing. Time limits can be set to as little as 30 minutes per session.
Reality check notifications are periodic on-screen reminders that appear during your gaming session to display how long you have been playing and how much you have wagered or won or lost during that session. These reminders help you stay aware of your activity without interrupting your experience unless you want to stop. You can choose the frequency of reality checks — from every 30 minutes to every 3 hours.
If you need a short break from gambling, krikiy offers time-out periods ranging from 24 hours to 6 weeks. During a time-out, your Account remains open but you will not be able to log in, deposit, or place any bets. Time-out periods cannot be reversed once activated. When the period expires, your Account access is automatically restored. You may request a further time-out at any point.
Self-exclusion is the most powerful responsible gaming tool available on krikiy. When you self-exclude, your Account is suspended for a minimum period of 6 months, with options extending to 1 year, 2 years, or permanently. During self-exclusion, your Account is fully deactivated — you will not receive marketing communications, and krikiy will take steps to prevent you from opening a new Account under the same identity. If you wish to self-exclude, please email [email protected] with the subject line "Self-Exclusion Request". Your request will be processed within 24 hours.
Every krikiy player has access to these responsible gaming tools at no cost. Contact support to activate any of them at any time.
Set a maximum daily, weekly, or monthly deposit cap on your Account. Reductions apply instantly; increases require a 7-day cooling-off period to protect you from impulse decisions.
Define the maximum amount you are comfortable losing over a set period. Once your loss limit is reached, betting is paused for the remainder of that daily, weekly, or monthly window.
Choose a maximum session length and krikiy will automatically log you out when you reach it. Sessions can be capped at as little as 30 minutes to help you maintain a healthy balance.
Periodic on-screen notifications remind you of your session duration and activity totals. Stay informed without disrupting your experience — you choose how often reminders appear.
Take a short, enforced break from gambling ranging from 24 hours to 6 weeks. Your Account remains intact but is inaccessible during the time-out — no login, no deposits, no bets.
Request a formal suspension of your Account for 6 months, 1 year, 2 years, or permanently. krikiy processes all self-exclusion requests within 24 hours and blocks marketing communications immediately.
Recognising the early signs of problematic gambling is the first step toward getting help. If any of these apply to you, please reach out to our support team.
Placing increasingly large bets to try to recover money that has already been lost.
Regularly gambling for longer than planned without realising how much time has passed.
Hiding your gambling activity from family, friends, or colleagues out of shame or embarrassment.
Using money set aside for rent, food, bills, or family expenses to fund your gambling activity.
Feeling restless, irritable, or anxious when you are unable to gamble or when trying to cut down.
Repeatedly trying to reduce or stop gambling without success, despite wanting to do so.
Missing work, neglecting family duties, or withdrawing from social activities because of gambling.
Taking loans, borrowing from friends or family, or using credit to fund gambling sessions.
This brief self-assessment is not a clinical tool, but it can help you reflect honestly on your relationship with gambling. Answer as honestly as you can.
Responsible gaming is built into every layer of the krikiy platform — from registration through to how we communicate with our players.
Every new krikiy Account undergoes age and identity verification. No player under 18 is permitted on the platform, and krikiy can request documentation at any point to confirm a player's eligibility.
krikiy monitors player account activity for behavioural patterns associated with problem gambling. Where concerning patterns are identified, our team may proactively reach out to offer responsible gaming resources.
krikiy does not send promotional communications to players who have activated responsible gaming limits, are in a time-out, or have self-excluded. Players may opt out of all marketing at any time.
All responsible gaming tool settings on a krikiy Account are secured and cannot be changed by anyone other than the account holder. Requests to weaken limits are subject to cooling-off periods.
Our support team is available every day of the year to assist with responsible gaming requests, including activating limits, processing time-outs, and managing self-exclusion applications with full confidentiality.
krikiy presents clear odds, house edges, and game rules so players can make informed decisions. We do not obscure the statistical nature of gambling or misrepresent a player's chances of winning.
If you are concerned about your own gambling — or about someone else's — please do not hesitate to contact the krikiy responsible gaming support team. Our team is trained to handle these conversations with sensitivity and discretion. All responsible gaming enquiries are treated confidentially and will never affect your standing as a customer, except where you request that your Account be restricted or closed.
To activate any responsible gaming tool, to request a self-exclusion, or simply to talk to someone about your experience, email us at [email protected]. Please include the words "Responsible Gaming" in your subject line so your message is directed to the right team member immediately. We aim to respond to all responsible gaming requests within a maximum of 24 hours, and in most cases within a few hours of receipt.
If you feel you are in immediate financial difficulty as a result of gambling, we encourage you to speak openly with a trusted family member or friend, and to contact your bank or mobile money provider (bKash, Nagad, Rocket) to discuss whether temporary restrictions on gambling transactions can be applied at the payment level as an additional layer of protection.
Gambling should always be funded from your disposable income — money that you can genuinely afford to lose without affecting your daily life, your family, or your financial obligations. krikiy strongly advises all players to set a personal gambling budget before each session and to stick to it regardless of outcomes. Do not gamble with money earmarked for rent, utility bills, school fees, food, or any other essential expense. Never borrow money to fund gambling activity.
If you find that your gambling is creating financial strain, please activate a deposit limit on your krikiy Account without delay, and consider speaking with a financial advisor or a trusted person in your community. krikiy can restrict or close your Account at your request — protecting your finances is always more important than your continued activity on our platform.
krikiy reviews and updates its responsible gaming policies and tools regularly to reflect best practices. Any material changes to the responsible gaming framework will be communicated to active players via email. We encourage all players to review this page periodically. If you have suggestions for how krikiy can improve its responsible gaming offering, please share them with us at [email protected].
When you are ready to enjoy the krikiy platform responsibly, explore cricket betting, casino games, and slots — all designed for adults aged 18 and above who play within their means.